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2022中德高水平醫院管理會議於5月27日下午在鄭州市骨科醫院順利舉行。非常感謝張業龍院長、王愛國常務副院長、梅偉副院長、黃萬新副院長、黃梅副院長等院領導的鼎力支持及各職能部門負責人的積極參與。Mayer教授以“醫院成功的閉環，就是保持卓越”為題傾情分享他管理慕尼黑哈拉興骨科醫院20餘年的經驗，著重提到醫院質量的管控。評定醫院質量的五個維度：病人滿意度、病人關係管理、設施便利程度、決策效率以及病人療效。其中，前麵四點考驗的是醫院的流程優化和管理質量，假如病人對醫院基礎設施、後(hou)勤(qin)服(fu)務(wu)等(deng)細(xi)節(jie)感(gan)到(dao)不(bu)滿(man)，即(ji)使(shi)療(liao)效(xiao)再(zai)好(hao)也(ye)得(de)不(bu)到(dao)病(bing)人(ren)的(de)滿(man)意(yi)。除(chu)了(le)流(liu)程(cheng)管(guan)理(li)，一(yi)家(jia)醫(yi)院(yuan)成(cheng)功(gong)的(de)核(he)心(xin)是(shi)醫(yi)療(liao)質(zhi)量(liang)的(de)把(ba)控(kong)和(he)提(ti)高(gao)，要(yao)保(bao)持(chi)高(gao)質(zhi)量(liang)的(de)醫(yi)療(liao)服(fu)務(wu)，必(bi)須(xu)做(zuo)到(dao)對(dui)並(bing)發(fa)症(zheng)率(lv)和(he)風(feng)險(xian)的(de)管(guan)控(kong)。在(zai)討(tao)論(lun)環(huan)節(jie)中(zhong)，Mayer教授提到，關於人才培養，醫院並不需要耗費大量成本去聘請在業內已極度有聲望的“學術帶頭人”， 而是要發掘國內第二梯隊的“明日之星”做(zuo)科(ke)室(shi)主(zhu)任(ren)，為(wei)他(ta)們(men)提(ti)供(gong)成(cheng)長(chang)的(de)平(ping)台(tai)和(he)空(kong)間(jian)，讓(rang)他(ta)們(men)成(cheng)為(wei)真(zhen)正(zheng)的(de)學(xue)術(shu)領(ling)袖(xiu)，隻(zhi)有(you)醫(yi)院(yuan)親(qin)自(zi)培(pei)養(yang)出(chu)來(lai)的(de)人(ren)才(cai)才(cai)會(hui)真(zhen)正(zheng)留(liu)在(zai)醫(yi)院(yuan)，這(zhe)是(shi)防(fang)止(zhi)人(ren)才(cai)流(liu)失(shi)的(de)關(guan)鍵(jian)之(zhi)處(chu)。醫(yi)院(yuan)不(bu)是(shi)去(qu)聘(pin)請(qing)人(ren)才(cai)，醫(yi)院(yuan)是(shi)培(pei)養(yang)屬(shu)於(yu)自(zi)已(yi)的(de)人(ren)才(cai)。人(ren)才(cai)才(cai)是(shi)一(yi)家(jia)醫(yi)院(yuan)的(de)核(he)心(xin)競(jing)爭(zheng)力(li)。
The Sino-German Video Conference on High-level Hospital Management 2022 was held successfully on May 27 at Zhengzhou Orthopedics Hospital.We highly appreciate the great support from the President Zhang Yelong, the Executive Vice President Wang Aiguo, the Vice Presidents Mei Wei, Huang Wanxin and Huang Mei as well as the attendance of all the administrators. Prof. Mayer shared his experience in managing Schön Klinik Munich Harlaching with a lecture titled The keys to success of a hospital - How to build and maintain excellence in which he emphasized the importance of hospital quality. The hospital quality categories include patient satisfaction patient relationship management amenities and convenience decision making efficiency and patient outcomes. The first four categories can be summarized as the process and management quality of a hospital. A perfect outcome does not count if a patient is dissatisfied with the infrastructure or other services. Besides, the core of the success is to keep the medical quality high which is to control complication rates and risks. During the discussion, Prof. Mayer also shared his insights in talent cultivation. It is not necessary to spend too much effort to hire a “key opinion leader” as the chief of a department. Instead, we should explore the young and talented “rising stars” who are at the second row of good surgeons and offer them the opportunity and help to grow up as a real “key opinion leader”. The key to maintain the talents is to cultivate our own key opinion leaders instead of hiring external talents. Talents are the core competitiveness of a hospital.
